Boeing Employees Credit Union <becu.org> starts the holiday shopping season off with an email pitch for its prepaid MasterCard gift card. At $2.50 each, they are a bit less expensive than one hanging in Safeway for $4.95. However, the CU neglected to disclose dormant account fees, a significant issue with consumer advocates.
It's too bad you can't order the cards online. Ideally, members should be able to order with a single click (or two) right from within the online banking function. Maybe next year.
Screenshot (click to enlarge)
Classification
Type: Marketing email for prepaid debit
Product: Prepaid debit cash card (MasterCard)
Offer: None (cost is $2.50 plus the cash value)
Customer Type: Sent to nonmembers
Personalization: None
Links: None
Call to action: Toll-free phone, branch
Header
Date received: Tues 11/28/2006 6:08 AM
From: BECU [[email protected]]
To: Jim Bruene
Subject: BECU Gift Cards Make the Perfect Holiday Gift
Comments
- Even if gift cards cannot be ordered online, the credit union should include a link or URL for more information. Since many email recipients will automatically go to BECU's website to purchase, it would be helpful to specifically mention the cards cannot be ordered online, and why.
- The opt-out and CAN-SPAM disclosures could be better designed.
- Add disclosures for any monthly fees that kick in if the value is not used by a certain date.