Although growth has slowed, as it must when you have the penetration of Bank of America, the company still managed to add 760,000 active* online banking users and 430,000 active* bill pay users in the latest quarter. The bank's $15 enrollment bonus surely helped boost the total (see Aug. 11 post).
Excluding PayPal with 31 million active users (includes international accounts, see previ
ous post), Bank of America continues to hold a large lead over the next largest U.S. online banking base, Wells Fargo's 8 million.
Although the bank posted an impressive 6.3 million gain year over year, about 4.5 to 5 million of that appears attributable to the MBNA acquisition (see chart below).
Bank of America Active* User Base
Qtr Online Banking Bill Pay
2006 (includes MBNA)
Q3....20.6 million 10.8 million
Q2....19.8 million 10.4 million
Q1....19.6 million 10.1 million
2005 (excludes MBNA)
Q4....14.7 million 7.3 million
Q3....14.3 million 7.0 million
*BofA defines Active as having used the service in the past 90 days.
On the bill-pay front, the bank processed $49 billion in payments for its users during the quarter, up $2.1 billion over the previous quarter (+4.5%). The average payment amount was $4,500 per active bill pay user, or $1,500 per month with 84% of the payments delivered to the payee in electronic form (ACH).
The bank also reported e-bill delivery volume of 21 million in the quarter from 370 billers.
Thanks to Scott Loftesness at Payments News for digging through the bank's 47-page earnings supplement for these gems (see pp. 18-19).